Miss Townsend and the gentleman that assisted ( I dont know his name) with my bike rental were very helpful. AWESOME CUSTOMER SERVICE!!!! I sold my last bike in 2016 and have missed riding. The day rental was a birthday gift to myself. I rode about 150 on those fine, fine Tennessee back roads! The bike was FANTASTIC! Fully loaded and very comfortable to ride. Handle extremely well! Without a doubt a very fine day for me Living the Dream.... once again! If you no longer have a bike and miss the ride, go see Miss Townsend! She will take care of you. Its about the ride..... (Employee: Chris Humphrey, Niki Rice)